The 30-Day Wait Pettable.com Doesn't Tell You About Until You Pay
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The $75 Rush Fee That Bought Nothing Maria Sanchez was facing a housing crisis. Her Los Angeles landlord had just issued a 15-day notice denying her request to keep her emotional support dog, threatening eviction if she didn't comply. Desperate, she found Pettable.com and paid $274: $199 for the ESA letter plus $75 for expedited 24-hour processing. She needed that letter immediately to fight the eviction notice. Two days after payment, Sanchez received an email that made her stomach drop: "Due to California state law requirements, your ESA letter cannot be issued for 30 days from your initial consultation date. Your expedited processing fee covers faster scheduling and document preparation, but state law mandates a 30-day client-provider relationship before issuing housing accommodation letters." "I felt sick," Sanchez recalls. "I'd specifically paid extra for rush service because I had a legal deadline. Nowhere during the purchase process did they ment...